Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Venova.
We are committed to delivering your order as quickly and safely as possible.
Free Shipping
We proudly offer FREE standard shipping on all orders within the United States and Canada.
There are no minimum purchase requirements and no hidden shipping fees.
Processing Time
Orders are typically processed within 1–3 business days after your order is placed.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Canada: 5–10 business days
United States: 5–10 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, holidays, or other factors beyond our control.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number so you can follow your package from shipment to delivery.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Venova is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date.
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Questions
If you have any questions about your order or shipping, please contact us at:
We're always happy to help.